How long does it take to manufacture our orders?
Our normal manufacturing time is 2 to 3 weeks. However, this is dependent on the availability of raw materials and the flux of orders. It is best to consider delivery dates given on quotations.
Do prices include delivery costs?
No. Delivery costs are for the clients account.
How are goods shipped?
Clients are invited to have their courier companies collect their orders at our premises. If a customer does not have a designated courier company, we will get a quotation from one of ours. Depending on the size of the order, the location of the customer and the speed with which he requires his order we select one of the following companies with whom we work on a day to day basis: - Kargo National - Speedpost - Fastway Couriers - DHL
How are goods packed?
All equipment is packed in cartons
When can goods be collected?
Goods may be collected on Monday to Thursday from 08:00 to 16:00 and on Fridays from 08:00 to 13:00
Are parcels insured?
Insurance costs are for the client’s account. We do request quotations with insurance but it is the clients decision to accept or not. When goods are collected by the customer’s courier of choice, insurance is his responsibility.