Your privacy is important to us. We provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please take the time to read and understand our privacy policies so that you can understand how we treat your personal information.
CUSTOMER INFORMATION
Postal Addresses:
Once you make a purchase, request a catalogue or other information from Microsound Systems, your name, shipping/mailing addresses, and contact information are included in our customer file. Addresses and contact information are retained and used to ensure a quick, efficient flow of product and services.
Email Addresses:
If you supply us with your email address, it will be included in our customer file. Email addresses are regularly used to contact customers regarding orders or other transactions. If you have subscribed to the Microsound Systems Newsletter, Microsound Systems will communicate information on new products and/or services via email. Subscribers to the Microsound Systems Newsletter are provided with unsubscribe links in each newsletter and are maintained on the Microsound Systems Newsletter link on www.microsound.co.za.
SHARING CUSTOMER INFORMATION
Email, Postal and Physical Addresses: Email, Postal and Physical addresses are never shared, rented, sold or traded to third parties. However, if you have opted to appear on our website as a Microsound Certified Installer, your contact details will appear. This will allow customers visiting our website to contact you.
End customers that call our office looking for installers will be given details of those companies in their geographical area, whom they can contact.
These disclosures are in line with everyday business practice, and are inherent to working with us or being on our website.
WEB SITE SECURITY
Our Commitment to Security: We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online.
CONTACT INFORMATION
Please contact us if you have any questions, concerns or comments.
All information displayed in this website is for general purposes only. The information is provided by Microsound Systems cc and while every effort is made to keep this information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data and/or profits arising out of, or in connection with, the use of this website.
In our website you are able to link to other websites which are not under the control of Microsound Systems cc. We have no control over the nature, content and availability of those sites. The inclusion of links to our Microsound Certified Installer´s websites (where available), implies that these companies have undergone training and have over time built-up the necessary skill-set to offer a reliable installation of our products. This dedication has earned them the right to appear as our partners of choice.
Notwithstanding this expression of trust and recommendation, we make no representation and offer no warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, availability or quality of any work you may contract from any of these companies. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of any of these companies for the performance of any work whatsoever, whether related to our products or not.
Every effort is made to keep the website up and running smoothly. However, Microsound Systems cc takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
CONTACT INFORMATION
Please contact us if you have any questions, concerns or comments.
Microsound Systems
101 Ehrenberg Technical Centre
55 Booysens Road
Booysens
Shipping applies to customers within South Africa. Various Shipping Charges Apply Within South Africa:
- Ordinary Parcel Post
- Counter to counter
- Speed Services
This is the courier service of the South African Post Office. Delivery is usually next-day, but may take two days to remote areas and delivery cannot be guaranteed on Saturdays. The maximum weight that we will process by Speed Services is 2kgs. A South African Post Office Tracking Service enables customers to check a parcel at any time. Alternatively, call 0860 023 133 and quote your tracking number. Delivery is either to a nominated Post Office counter or P.O. Box.
Goods must be claimed from Post Offices within 30 days.
Kargo – Door-to-Door Delivery
This method of despatch is a Door to Door Service. Delivery is typically 48 hours to major destinations and 72 hours to remote areas, delivered to a nominated physical address.
TRACKING
Post Office Track & Trace:
(Delivery 2 – 5 days, excluding Sundays and Public Holidays)
Click here to visit the South African Post Office Tracking Service
Client Service Department: 0860 111 502
Speed Services Track & Trace:
(Delivery overnight, excluding Weekends and Public Holidays)
http://www.speedservices.co.za/
24 Hour Customer Helpline: 0860 023 133
Kargo Tracking – www.kargo.co.za
RETURNS
12 MONTH LIMITED WARRANTY
Products manufactured by Microsound Systems cc carries a Warranty against defects in materials and workmanship for a period of 12 months. If you discover a defect, Microsound Systems cc will, at its option, repair the defective product. After 12 Months, products can still be sent in for repair, out of Warranty.
10 – DAY MONEY-BACK GUARANTEE
Products will as a rule only be accepted back for a credit within 10 days of having been delivered. Should you find that it does not suit your needs, or does not meet your expectations, you may return it for a refund. Microsound Systems cc will refund the purchase price of the product in the same payment form received, excluding shipping/handling costs, and a 15% restocking fee, once the product is received in our warehouse. This refund does not apply if the product has been altered or damaged.
DISCLAIMER
Warranty does not apply if the product has been altered, modified, or damaged. Microsound Systems cc makes no other warranty of any kind, expressed or implied, including any warranty of merchantability, fitness of the product for any particular purpose even if that purpose is known to Microsound Systems, or any warranty relating to patents, trademarks, copyrights or other intellectual property. Microsound Systems shall not be liable for any injury, loss, damage, or loss of profits resulting from the handling or use of the product shipped. A finance charge of 1.5% per month (18% annual percentage rate) will be charged on all past due amounts. Reasonable attorney fees will also be charged by seller in the event of any action proceeding for collection of the sums billed on the invoice.
HOW TO RETURN A PRODUCT
When returning, you must first call for a Return Merchandise Authorization number. No packages will be accepted without the RMA number clearly marked on the outside of the package. After inspecting and testing, we will return your product, or its replacement. In your package, please include a daytime telephone number and a brief explanation of the problem.
RMA CONTACT INFORMATION
Please contact our Sales Department if you have any questions regarding our warranty policy or if you are requesting an RMA number.
CONTACT INFORMATION
Please contact us if you have any questions, concerns or comments.
Microsound Systems
101 Ehrenberg Technical Centre
55 Booysens Road
Booysens